Subscription Terms

In short: a subscription sends you the same product automatically every 30, 60 or 90 days at a discount, charged to your saved card on the renewal date. We email you 3 days before every charge, and you can skip, reschedule, change or cancel from your account at any time — no phone call, no waiting.

1. What a subscription is

When you choose Subscribe & Save on a product page, you set up a repeat delivery of that item at an interval you pick: every 30, 60 or 90 days. Each delivery is a separate order with its own confirmation, tracking and invoice. The subscription runs until you cancel it.

2. The discount

The subscription discount shown at checkout applies to every delivery, not only the first one. It is calculated on the product price at the time of each renewal. All prices and charges are in US dollars (USD). Shipping is charged per delivery according to the method available for your address; the shipping rules of the store apply in the same way as for a one-off order.

3. Payment and renewal

The card you saved at the first order is charged automatically on the renewal date, and the order is then prepared and shipped like any other. Card details are held by our payment processor Stripe; we only see the brand and the last four digits.

Cryptocurrency cannot be used for a subscription, because a crypto payment needs a manual on-chain verification for each transaction. If you pay in crypto, place a normal order each time instead.

4. Your reminder before every charge

We send a reminder email 3 days before each renewal, showing what is coming, the amount and the date. That is your moment to skip the delivery, change the quantity or update your address — but you can also do all of it at any other time.

5. What you can change, and when it takes effect

Everything below is done from Account → Subscriptions and takes effect immediately for future deliveries:

• Skip a delivery — the next one is cancelled and the schedule continues from the following date.
• Ship early — bring the next delivery forward if you have run out; the schedule then restarts from that date.
• Change the quantity of the product in the subscription.
• Change the interval between 30, 60 and 90 days.
• Change the delivery address — please do this before the renewal date, as an order already placed follows the address it was created with.
• Pause the subscription, and resume it whenever you want.
• Cancel the subscription outright.

A change made after a renewal order has already been created applies from the delivery after that one.

6. If a payment fails

If the charge is declined — an expired card, insufficient funds, a bank block — we retry the payment. Meanwhile the subscription is marked past due and no delivery is sent. Update your payment method from your account and the subscription resumes. If it stays unpaid after our retries, we may cancel it; you can always start a new one.

7. Price and product changes

Prices can change over time. Your renewal is charged at the price in force on the renewal date, with your subscription discount applied. If a product is discontinued or out of stock for a long period, we will contact you and either offer a replacement or cancel the subscription without charge.

8. Cancelling

You can cancel at any time and it takes effect immediately: no further charges, no further deliveries, no cancellation fee. Cancelling does not refund deliveries that have already been shipped. If an order was charged and shipped before you cancelled, it is treated like any other order — and is still covered by our returns policy.

9. Returns and refunds on a subscription order

Every subscription delivery is covered by the same 30 days from delivery return window as a one-off order. See the refund and return policy for how to request one from your account and how the refund reaches your original payment method. Opened supplements may be refused for hygiene reasons where the law allows.

10. Your statutory rights

These subscription terms sit alongside our Terms of Service and do not limit the consumer rights, including any statutory withdrawal right, that the mandatory law of your country gives you.

11. Changes to these terms

We may update these terms; the version and last-updated date are shown on this page. If a change materially affects an active subscription — for example a change to how renewals are billed — we will email you before it applies, so you can adjust or cancel first.

12. Questions

Write to [email protected], call +86 13800138000 or use the contact form. Shenzhen Ponyon Technology Co., Ltd., Room B802, Block B, Zhantao Technology Building, No. 1079 Minzhi Avenue, Xinniu Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong, China.