Shipping Policy

In short: we deliver internationally. The methods, the price and the delivery estimate for your address are worked out at checkout, before you pay. You get an email with a tracking number the moment the parcel leaves us.

Where we deliver

Enter your address at checkout and the store shows the delivery options available for it. If we cannot ship to your country, checkout tells you before you pay rather than afterwards. A few countries restrict specific supplement ingredients or quantities — please check the rules where you live before ordering, because we cannot deliver something customs will not let through.

What delivery costs

Delivery is priced by destination and by the option you choose, and the exact amount is shown next to each option at checkout before you commit to anything. Several destinations get free delivery above an order value, and the threshold is shown with the option whenever it applies. All prices and charges are in US dollars (USD).

How long it takes

Orders are picked and packed within about one working day, and the carrier's own estimate runs from dispatch; the estimate you see at checkout already includes both. Those figures are honest averages rather than guarantees — customs handling, public holidays and remote addresses can each add a few days. If a parcel is clearly overdue, write to us and we will chase the carrier with you.

Tracking your parcel

As soon as your order is dispatched we email you the tracking number and a link. You can also follow it from Account → Orders, or from track your order using your order number and email address. A large order may travel in more than one parcel, each with its own tracking.

Addresses, delays and parcels that come back

Please check the delivery address before you pay: once an order is with the carrier we cannot redirect it. If you spot a mistake straight away, write to us — and while an order is still being prepared you can cancel it yourself from Account → Orders. If a parcel is returned to us as undeliverable, we will get in touch to arrange either a re-send or a refund.

Risk in the goods passes to you when they are delivered to the address you gave. If a parcel arrives damaged, keep the packaging, photograph it and tell us; that is covered by the refund and return policy.

Questions

Write to [email protected],use the contact form. JOESAN INC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.