FAQ

It depends on where you are and which option you pick. Your estimate — packing time plus carrier time — is shown at checkout before you pay, and we email a tracking number as soon as the parcel leaves us. Customs can add a few days on international routes. The detail is in our shipping policy.

It is priced by destination and by the option you choose, and shown next to each option at checkout. Several destinations get free delivery above an order value, and that threshold appears with the option whenever it applies. All prices are in US dollars.

We ship internationally. Enter your address at checkout and you will see the delivery options and their cost, which you pay at checkout; if we cannot deliver there, checkout says so before you pay.

We email a tracking link the moment your parcel is dispatched. You can also follow it from Account → Orders, or from track your order using your order number and email address.

Yes. You have 30 days from delivery and an opened bottle is fine — that is what the guarantee is for. Start the return from Account → Orders: you pay the return postage, and the money for the goods goes back to whatever you paid with. See the refund and return policy.

While it is still being prepared, yes — cancel it yourself from Account → Orders, and if you have already paid the refund starts automatically. Once the parcel is with the carrier it cannot be stopped or redirected; wait for it and send it back under our refund and return policy.

Cards and wallets — Apple Pay, Google Pay and Link — through our payment processor Stripe, so card details never reach our servers. Cryptocurrency is accepted too: USDT, USDC and BTC, checked on-chain by our team. Subscriptions need a card, because every crypto payment is verified by hand.